Truphae

FAQ 4

• Where are you located?
• What are your store hours?
• What is your return policy?
• What payment methods do you accept?

Your account 3

• The website says I don’t have an account, but I have a subscription and receive order confirmations to my email. How do I log into my account?
• Do you have a rewards program?
• I spent my rewards points, but can’t input a separate discount code. Can I get my points back?

Your order 8

• How soon will my order ship?
• What if my order has not shipped after the specified handling time?
• I have not received an order confirmation email. What should I do?
• My item is defective, or is not what I expected. Can I return it?
• My return was delivered. When should I expect a refund?

View all 8

Shipping FAQs 0

Gifts 0

Coupons 0

General 3

• I am now an Inkredible Box subscriber. How do I get my discount code?
• Is there a minimum commitment for the Inkredible Box?
• How do I cancel my subscription?

Privacy policy 0

Opt-out policy 0

Tracking 4

• Will I receive tracking information?
• My tracking has not updated. What is going on?
• My package says it was delivered, but I have not received it. What do I do?
• My package arrived, but I am missing an item. How do I get my item?

General 4

• What is the difference between Premium and Regular Inkredible Boxes?
• What shipping method do you use?
• Do you offer international shipping?
• I am an international buyer. When should I receive my order?